Privacy policy

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at greyclothss@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at greyclothss@gmail.com. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at greyclothss@gmail.com.

At GREY®, we want you to be fully satisfied with your purchase. If you experience any sizing issues or receive a damaged item, we offer a easy 14-day exchange policy.

✅ Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition that you received it

  • Unworn or unused

  • With original tags

  • In its original packaging

You’ll also need to provide the receipt or proof of purchase.

Process:

  1. Contact our customer support team within 14 days of receiving your order.

  2. Provide your order number, a brief description of the issue, and supporting photos if applicable.

  3. Our team will guide you through the exchange process and provide a return shipping label if necessary.

Conditions:

  • Items must be in their original condition

  • Must be unworn, unwashed, and with all tags attached

    We value your trust and appreciate your cooperation.
    Thank you for choosing GREY®